Gema again achieves best results in customer satisfaction
Also in the latest worldwide customer survey Gema has achieved excellent results and top marks.
Several hundred users of manual and automatic equipment in a wide variety of industries were surveyed on several topics such as purchase decision reasons, equipment performance, service satisfaction. Excellent results were again achieved in all the areas. In particular the Net Promoter Score (NPS), which measures the recommendation rate, stands out with a 68% value. This figure represents an outstanding value and is much higher than the average score of industrial manufacturing companies which is 48%. "We are particularly proud that our products and services are so positively recommended by decision-makers, buyers and users. The very good NPS is a great achievement for our company and all our employees, and it represents a great motivation to continue in our improvement process." says Claudio Merengo, CEO of Gema.
Also in the area of service and support Gema achieved top marks. For Gema, this is the proof that the investments in expansion and in continuous training of the distributor and service network are the key to success. "Our worldwide Gema ServiceNet organization is structured to train customers during the commissioning and start-up phases of our projects, and to assist them for many years with a professional and reliable after-sales support when the line is in operation. The availability of a good service organization, together with the advanced technology of our products, are the central criteria for many users when choosing a Gema powder application. The survey results prove that our commitment is successful and motivates us to further optimize this area and offer the best service in the industry," says Daniel Gmeiner, Manager Service at Gema.